Unauthorized charges

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  dhscares · Member · Jun 23, 2021 at 6:32 pm

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  I am trying to reach billing. Unauthorized charges have been made on my credit card in the amounts of 132.00 and 114.00 and these need to be refunded immediately. I did not give permission for any automatic charges.

  The site I need help with is caresclubs.wordpress.com.

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  staff-blorbo · Staff · Jun 23, 2021 at 6:48 pm

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  Your Premium Plans for dh-scares.com and cares-club.com were renewed on June 2 and May 30 respectively since auto-renew was enabled on the plans.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with your credit card provider: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, we’ll be happy to issue a refund.