Unauthorized pending charge

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  ososfavoritos · Member · Jun 7, 2019 at 10:45 pm

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  There is an unauthorized $300 pending charge that I am disputing

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  staff-doublebassd · Staff · Jun 7, 2019 at 10:56 pm

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  Hi there,

  Do you have another account? I would be happy to assist you in cancelling and refunding your purchase – disputing the charge will take you much longer to receive the refund. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  shawsie74 · Member · Jun 7, 2019 at 11:17 pm

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  Email: (email visible only to moderators and staff)
  The email that I received the billing email was (email visible only to moderators and staff)

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  staff-blorbo · Staff · Jun 7, 2019 at 11:28 pm

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  Yes, that is the correct account.

  The charge was the auto-renewal for your WordPress.com Business Plan on https://spiritsoulpath.com/

  The transaction was made today and falls well within our refund policy: https://en.support.wordpress.com/manage-purchases/#refund-policy

  You can cancel and refund it via https://wordpress.com/me/purchases