Unauthorized purchase

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  aironiadmin · Member · Mar 6, 2020 at 5:50 pm

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  Hello,
  I received a payment about domain mapping but i haven’t been in wordpress account for a while now? Could you please tell me when this request was made?

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  staff-zinnia · Staff · Mar 6, 2020 at 6:17 pm

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  Hi – What’s the site involved? Happy to take a look.

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  aironilv · Member · Mar 6, 2020 at 6:47 pm

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  Hi!
  Site: aironi.lv, aironi.wordpress.com

  Just want to know if it was automated payment made or requested from account.
  I got in to main account i guess and requested cancellation.

  Thanks!

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  staff-doublebassd · Staff · Mar 6, 2020 at 6:59 pm

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  Hi there,

  The charge was processed today, but I see that you canceled the mapping subscription.

  Therefore, I have canceled your subscription for aironi.lv and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,

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  aironilv · Member · Mar 6, 2020 at 8:00 pm

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  Thank you!
  In the end it was automated payment?

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  supernovia · Staff · Mar 6, 2020 at 10:05 pm

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  Yes, it was an automated renewal. We send notices to the email address on file.