Unknown email

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  clouds87 · Member · Mar 15, 2021 at 4:10 pm

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  Unknown email when trying to log in on wp-admin

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  staff-mckluskey · Staff · Mar 16, 2021 at 9:41 am

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  Hi,

  What is the address of the site you’re trying to access?

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  clouds87 · Member · Mar 16, 2021 at 10:08 am

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  Cloudohmies.co.uk I’ve found out there’s no user database..in myphpadmin it’s disappeared and I can’t even register on my own site!!

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  fstat · Staff · Mar 16, 2021 at 12:41 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by SharkHosting. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org