Unknown User Registered to Site

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  faeluke · Member · Apr 4, 2021 at 4:24 pm

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  We have not been actively modifying the website and recently had 2 users log onto the site. Their accounts have been removed but we are not sure how it happened or ow to prevent it.

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  staff-mckluskey · Staff · Apr 5, 2021 at 8:43 am

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  Hi there!

  Are you talking about WiresandTools.com? If so, I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere; we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.