Unknown username. Can’t login to my website
-
I can’t login to my website. And I want to back up my lost content.
weirdbanana.com is my domain nameI don’t have a site linked to this WordPress.com account
-
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
And, we do have some options for you at https://wordpress.org/support/article/resetting-your-password/
Your hosting provider’s support team may also be able to assist.
Once you’re in, we recommend https://jetpack.com/upgrade/backup/ for backups.
- The topic ‘Unknown username. Can’t login to my website’ is closed to new replies.
WordPress.com Forums 