Update Errors

  • Unknown's avatar
    socialbenge · Member ·

    We are having an issue updating our website. I’m not a coder or super advanced, so please bare with me. We have a WordPress site that is using a Porto theme and WPBAKER Page Builder.
    Both of these were outdated and needed to be updated. However when we TRY to update either one, it crashes the whole site. Its just a bunch of code and everything is ruined.
    The first time this happened, I tried to deactivate every plugging one by one hoping it was just a small plugin causing the problem. After everyone was deactivated, it was still broken. So I reactivated all of them and it restored the website! (mind you that the two updates never went through, they both gave me errors and just crashed the site).
    When I clicked to try and update the two plugins again, it crashed again. Reactivating all plugins restored the site again.
    All other plugins are up to date mind you.

    These are the errors I was getting when trying to update Porto and WPB
    ‘Authorization code is invalid or can’t connect to API servers!’

    It won’t let me update either. As soon as I click update, it gives me the errors and crashes the site. I can’t even figure out how to update either one.

    This would show as well under the Porto status page:
    ””’System Status
    Uploads folder writable
    WP File System
    ZipArchive
    PHP Memory Limit: (256 MB)

    PHP max_execution_time (30)
    Minimum 300 is required, 600 is recommended.

    PHP max_input_vars (1000)
    Minimum 2000 is required””’

    —

    Those last two are errors that were popping up. Not really sure how to fix those. I read to contact your host to fix PHP errors like that. I called them and said everything on their end was good.
    —
    These are the versions on the website.
    Wordpress Version 5.8

    WPBaker Page Builder
    Current: 6.6.0
    Update Required: 6.7.0

    Porto Theme – Funtionality
    Current: 2.1.2
    Requiered: 2.1.5

    —-Here is the WordPress site system status.
    `
    ### wp-core ###

    version: 5.8
    site_language: en_US
    user_language: en_US
    timezone: America/Los_Angeles
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 2
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /var/www/vhosts/myapexmd.com/httpdocs
    wordpress_size: loading…
    uploads_path: /var/www/vhosts/myapexmd.com/httpdocs/wp-content/uploads
    uploads_size: loading…
    themes_path: /var/www/vhosts/myapexmd.com/httpdocs/wp-content/themes
    themes_size: loading…
    plugins_path: /var/www/vhosts/myapexmd.com/httpdocs/wp-content/plugins
    plugins_size: loading…
    database_size: loading…
    total_size: loading…

    ### wp-dropins (1) ###

    maintenance.php: true

    ### wp-active-theme ###

    name: Porto (porto)
    version: 6.1.2 (latest version: 6.1.6)
    author: P-THEMES
    author_website: http://www.portotheme.com/
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, title-tag, editor-style, automatic-feed-links, post-thumbnails, woocommerce, menus, post-formats, html5, wp-block-styles, responsive-embeds, align-wide, editor-styles, editor-color-palette, widgets
    theme_path: /var/www/vhosts/myapexmd.com/httpdocs/wp-content/themes/porto
    auto_update: Enabled

    ### wp-themes-inactive (4) ###

    APEX: version: 2.0, author: P-THEMES, Auto-updates enabled
    DevDmBootstrap3: version: 1.80, author: Danny Machal, Auto-updates disabled
    Porto Child: version: 1.1, author: P-THEMES, Auto-updates disabled
    Twenty Twenty-One: version: 1.3, author: the WordPress team (latest version: 1.4), Auto-updates disabled

    ### wp-mu-plugins (2) ###

    1&1 Product Subdomain: version: 1.1.0, author: 1&1
    ManageWP – Worker Loader: author: GoDaddy, version: (undefined)

    ### wp-plugins-active (40) ###

    ActiveCampaign: version: 8.1.7, author: ActiveCampaign, Auto-updates disabled
    AddToAny Share Buttons: version: 1.7.45, author: AddToAny, Auto-updates disabled
    Advanced Custom Fields: version: 5.9.9, author: Delicious Brains, Auto-updates disabled
    Akismet Anti-Spam: version: 4.1.10, author: Automattic, Auto-updates disabled
    All-in-One Event Calendar by Time.ly: version: 3.0.0, author: Time.ly Network Inc., Auto-updates disabled
    Autoptimize: version: 2.9.0, author: Frank Goossens (futtta), Auto-updates disabled
    BAW Login/Logout menu: version: 1.3.3, author: Juliobox, Auto-updates disabled
    Better Search Replace: version: 1.3.4, author: Delicious Brains, Auto-updates disabled
    Carousel Anything for VC: version: 1.6, author: Gambit Technologies, Auto-updates disabled
    Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled
    ClickFunnels: version: 3.1.1, author: Etison, LLC, Auto-updates disabled
    Disable Gutenberg: version: 2.5.1, author: Jeff Starr, Auto-updates disabled
    Display PHP Version: version: 1.7, author: David Gwyer, Auto-updates disabled
    Essential Grid: version: 3.0.10, author: ThemePunch, Auto-updates disabled
    Facebook for WordPress: version: 3.0.5, author: Facebook, Auto-updates disabled
    FACEBOOK STAR RATING LIGHT: version: 1.4, author: Intelligent IT, Auto-updates disabled
    Feed Them Social – for Twitter feed, Youtube, and more: version: 2.9.6.3, author: SlickRemix, Auto-updates disabled
    Google Reviews Widget: version: 1.49, author: RichPlugins , Auto-updates disabled
    Gravity Forms: version: 2.5.8, author: Gravity Forms, Auto-updates disabled
    Gravity Forms Webhooks Add-On: version: 1.5, author: Gravity Forms, Auto-updates disabled
    Gravity Forms Zapier Add-On: version: 4.1, author: Gravity Forms, Auto-updates disabled
    Image Widget: version: 4.4.7, author: Modern Tribe, Inc., Auto-updates disabled
    Insert Headers and Footers: version: 1.6.0, author: WPBeginner, Auto-updates disabled
    ManageWP – Worker: version: 4.9.9, author: GoDaddy, Auto-updates disabled
    Pixel Caffeine: version: 2.3.3, author: AdEspresso, Auto-updates disabled
    Porto Theme – Functionality: version: 2.1.2, author: P-Themes, Auto-updates disabled
    Really Simple SSL: version: 5.0.6, author: Really Simple Plugins, Auto-updates disabled
    Redirection: version: 5.1.3, author: John Godley, Auto-updates disabled
    Responsive Image Maps: version: 1.4, author: Philip Newcomer, Auto-updates disabled
    SendGrid: version: 1.11.8, author: SendGrid, Auto-updates disabled
    Slider Revolution: version: 6.5.5, author: ThemePunch, Auto-updates disabled
    SVG Support: version: 2.3.19, author: Benbodhi, Auto-updates disabled
    Use Any Font: version: 6.1.4, author: Dnesscarkey, Auto-updates disabled
    Visual Sidebar Editor: version: 1.2.4, author: ERROPiX, Auto-updates disabled
    Widget Shortcode: version: 0.3.5, author: Hassan Derakhshandeh, Auto-updates disabled
    WPBakery Page Builder: version: 6.6.0, author: Michael M – WPBakery.com (latest version: 6.7), Auto-updates disabled
    WP File Manager: version: 7.1.2, author: mndpsingh287, Auto-updates disabled
    Yelp Widget Pro: version: 2.0.2, author: WP Business Reviews, Auto-updates disabled
    Yoast Duplicate Post: version: 4.1.2, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
    Yoast SEO: version: 16.8, author: Team Yoast, Auto-updates disabled

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1687
    imagemagick_version: ImageMagick 6.9.7-4 Q16 x86_64 20170114 http://www.imagemagick.org
    imagick_version: 3.5.0
    file_uploads: File uploads is turned off
    post_max_size: 8M
    upload_max_filesize: 2M
    max_effective_size: 2 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 122 MB
    imagick::RESOURCETYPE_DISK: 1073741824
    imagick::RESOURCETYPE_FILE: 6144
    imagick::RESOURCETYPE_MAP: 512 MB
    imagick::RESOURCETYPE_MEMORY: 256 MB
    imagick::RESOURCETYPE_THREAD: 1
    imagemagick_file_formats: 3FR, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GROUP4, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.26

    ### wp-server ###

    server_architecture: Linux 4.15.0-128-generic x86_64
    httpd_software: Apache
    php_version: 7.3.29 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 2M
    php_post_max_size: 8M
    curl_version: 7.58.0 OpenSSL/1.1.1
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 10.1.48-MariaDB-0ubuntu0.18.04.1
    client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

    ### wp-constants ###

    WP_HOME: https://myapexmd.com
    WP_SITEURL: https://myapexmd.com
    WP_CONTENT_DIR: /var/www/vhosts/myapexmd.com/httpdocs/wp-content
    WP_PLUGIN_DIR: /var/www/vhosts/myapexmd.com/httpdocs/wp-content/plugins
    WP_MEMORY_LIMIT: 256M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    `

    Site: https://myapexmd.com/.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • fstat · Staff ·

    Hi there,

    It appears that you’re using the open-source WordPress software and therefore you need to seek help at these forums:

    https://wordpress.org/support/forums/

    These forums are for providing support to WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:

    WordPress.com vs. WordPress.org

  • The topic ‘Update Errors’ is closed to new replies.