update failed

• 

  jholohan1 · Member · Jul 21, 2021 at 3:47 pm

  • Copy link
  • Add topic to favorites

  help with a restore

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-blorbo · Staff · Jul 21, 2021 at 10:01 pm

  • Copy link

  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with InMotion.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  Since the site is not hosted by us, and also was not using our backup product https://jetpack.com/upgrade/backup/ we cannot assist directly with this.

  In this case, your best option to restore would be to ask your hosting provider if they still have a backup of your account that they can restore: https://www.inmotionhosting.com/support/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/