Updated WordPress yesterday, now can’t login. Says my site is linked to another WordPress.com account?

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  cluck790acre · Member · May 26, 2022 at 1:55 pm

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  HELP! I can’t login. I updated my WordPress yesterday, and now my email and password isn’t working. When I click on Forgot Password and enter my email, I don’t receive an email. Here it says Cluckberry Acres is linked to another WordPress.com account, but I don’t have another account. I am VERY concerned! Please help.

  WP.com: Yes
  Correct account: Unknown

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  staff-totoro · Staff · May 26, 2022 at 6:09 pm

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host cluckberryacres.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (SiteGround Hosting) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through SiteGround, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask SiteGround support for direct assistance in completing the steps in that article; they would be in the best position to help. You can reach them here: https://www.siteground.com/support

  Hope that points you in the right direction!