‘Updating Failed. You are probably offline’ Error Message

  • Unknown's avatar
    taylor15692603a3 · Member ·

    Hello,

    I keep getting an ‘Updating Failed. You are probably offline’ red banner error message at the top of the page every time I try to start and save a new WordPress blog document that I need to build soon for an upcoming promotion. I’m online and a coworker is able to use their account just fine.

    Can you please look into what the issue is and why this is happening with my account?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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