updating jetpack

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  twoguysphoto · Member · Feb 4, 2020 at 8:12 pm

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  When I try to access my wp site, it tells I need to update my jetpack. I’m unable to access the dashboard to update the jetpack. When I try to sign in as admin, all I get is a white screen.

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  supernovia · Staff · Feb 4, 2020 at 11:37 pm

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  Hi,

  When I try to sign in as admin, all I get is a white screen.

  You’ll need to be able to log in before you can update Jetpack.

  Staff here can’t help since your site is not using our managed hosting service, but this may help you sort out the issue with your copy of the software:
  https://wordpress.org/support/article/common-wordpress-errors/#the-white-screen-of-death

  Your host may be able to help you with this too. Going forward, you’ll also want to use the correct forums for self-managed installations, at https://wordpress.org/support/forums/

  Or, you’d be welcome to migrate your site to our services. You can find our pricing here:
  https://wordpress.com/pricing

  Cheers!