updraft plugin

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  anatreshef · Member · Dec 16, 2020 at 6:10 pm

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  Hi
  Iam tring to install the updraft plugin – but i get a response like: ‘this plugin is already in your site’ – but it is not (or I cant find it. What should I do?

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  staff-blorbo · Staff · Dec 16, 2020 at 6:17 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  anatreshef · Member · Dec 20, 2020 at 6:53 am

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  Hו, The url is:

  אורטופד ספורט מנתח

  
  Thank you
  Anat

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  staff-mckluskey · Staff · Dec 20, 2020 at 9:18 am

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  Ah, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.