Upgrade

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  laurenreid2014 · Member · Aug 31, 2016 at 11:40 pm

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  I keep getting emails saying I need to upgrade but I am not able to do so. Expiry of current ends tomorrow.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 1, 2016 at 6:59 am

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!