Upgrade Account

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  scroffiexe · Member · Aug 25, 2016 at 7:09 pm

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  I have paid the amount of approximately £84 to upgrade my account however my account has not updated to premium? Do I have to wait a certain amount of time?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Aug 25, 2016 at 10:22 pm

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  Hi there,

  I do not see a charge for the upgrade under the account you are contacting us from. Do you see the charge reflected on your statement? If so, do you happen to have a second account that you own?

  Let me know – I’d be happy to look into the charge for you if you discover there definitely has been one,.

  Thanks,

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  scroffiexe · Member · Aug 26, 2016 at 12:30 pm

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  Hello, there has definitely been a charge from WordPress as it is shown on my Paypal account.

  I do not have a second account that I own either, could you please look into this further?

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  staff-doublebassd · Staff · Aug 26, 2016 at 3:11 pm

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  You can find out information regarding the charge on https://wpchrg.wordpress.com/

  Once you find out what account the charge is under, I can make the refund for you. Also, what the amount of the charge?

  Thanks,

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  scroffiexe · Member · Aug 26, 2016 at 5:04 pm

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  I have used the link provided to search for information regarding the charge, however nothing was found.

  Would it possible to trace if I gave you the Paypal Transaction ID to wordpress?

  The charge was £85

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  staff-doublebassd · Staff · Aug 26, 2016 at 5:24 pm

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  Would it possible to trace if I gave you the Paypal Transaction ID to wordpress?

  Most definitely. Please provide the transaction ID and I’ll be able to find the upgrade, cancel it, and issue you a refund.

  Thanks,