Upgrade and payment

  • Unknown's avatar
    fciomei · Member ·

    Bonjour
    Je ne parviens pas à upgrader mon site. Quand j’essaie de payer. Je reçois un message selon lequel la transaction est refusée. Or ma carte est ok et mon compte approvisionné. Je ne comprends pas. Pouvez-vous m’aider ?

  • fstat · Staff ·

    Hi there,

    I used Google Translate to translate your message as this is the English support forum. In your message you said:

    I can’t upgrade my site. When I’m trying to pay. I receive a message that the transaction is declined. However, my card is ok and my account is funded. I do not understand. Can you help me ?

    I see that you have an open ticket with our Billing Support team. They’ll review your account and follow up with you there.

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