upgrade error message

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  tranerboss1 · Member · May 13, 2021 at 5:02 pm

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  received an E_COMPILE_ERROR on line 24 message. Download is paused and will not resume. used recovery mode to regain access to site

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  staff-blorbo · Staff · May 13, 2021 at 5:53 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  tranerboss1 · Member · May 13, 2021 at 6:00 pm

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  The site URL is: https://www.primitivepopartgallery.com

  The site was created by GoDaddy on the WP platform. Their tech support has been no help. Apparently a company policy issue. They will, however, charge me a large fee for their programmers to fix the problem.

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  staff-blorbo · Staff · May 13, 2021 at 6:02 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/