upgrade issues
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hey all, I am trying to upgrade my plan to ‘personal’ but have two issues: 1) I am being charged in US dollars rather than Canadian and 2) I want to also change my domain as I do so (free for the first year, as specified by the upgrade) but don’t see the option for the domain name as I upgrade; if anyone could help that would be great.
A small side problem: I can’t seem to update my profile picture, is there a maximum image size (in mb) or some other possible reason for this? (it is a jpeg photo)
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I have changed your account’s currency to CAD as requested.
The domain process will appear after purchasing the plan.
As for the profile picture, are you trying to save it at https://wordpress.com/me ? If so, what error are you seeing?
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Dear Macmax,
thanks for that, the changes work; the error message is simply: “Hmm, your new profile photo was not saved. Please try uploading again.”
kind regards,
Luke
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Ok, please make sure that your browser is up to date: https://browsehappy.com/
If it is not, please try updating your browser or switching to a different browser.
If it is, please do these two things:
1. Try clearing your browser’s cache and cookies.
2. Try with all browser extensions or add-ons temporarily disabled.
Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.
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Dear Macmanx,
I have just tried all the above to no avail; my browser version is up to date: Version 91.0.4472.77 (Official Build) (64-bit) (google chrome).
I am at a loss as to what other methods one can try? (I also tried internet explorer)
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Hm, that shouldn’t be an issue at all, but maybe the file is corrupt.
Can you try re-saving or re-exporting it from your image editor of choice?
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