Upgrade messed up my account
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I logged in to my crueltyfreeconsumer.wordpress.com site and upgrade to the pro version. When I tried to log back in, it’s now logging me in to @crueltyfreeconsumer0c29db800d instead of @crueltyfreeconsumer. It’s also saying I didn’t purchase anything and do not have access to my other site. I am not sure why it’s logging me into this one and not the one I was just on before. I used the same email and password as I did before upgradoing to the pro.
WP.com: Yes
Correct account: Unknown -
Hi there,
Your @crueltyfreeconsumer account is associated with a different email address than the one you’re currently logged in to (@crueltyfreeconsumer0c29db800d). So, you need to try logging in with a different email.
If you don’t remember your password, you can reset it by using this form:
https://wordpress.com/wp-login.php?action=lostpassword
If this doesn’t work, then you can use our Account Recovery form (linked below) to provide us with the transaction details associated with your purchase. Then we’ll be able to grant you access to the account.
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