Upgrade Paid

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  linahayes · Member · Dec 25, 2012 at 1:52 am

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  I have paid for an upgrade on WordPress, I have a proof of receipt of this payment. My blog allowed me the new features along with this upgrade for about 10 minutes, however now it has gone back to asking me to purchase an upgrade again, and my features are no longer available. How should I resolve this?

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Dec 25, 2012 at 3:33 am

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  You could start by telling us what upgrade it was.

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  kathrynwp · Staff · Dec 27, 2012 at 6:36 pm

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  It looks like you managed to sort this out at your end by cancelling and then re-purchasing the Custom Design upgrade. We’re sorry for the inconvenience.

  If you still need any help, just let us know.