Upgrade to Personal Plan not Reflecting

  • Unknown's avatar
    vivabeat1 · Member ·

    Hello, I upgraded to the personal plan but the upgrade is not showing on my account and is still showing that I need to purchase when going to checkout. I have the order confirmation showing that the purchase was made and my bank account was deducted as well. Any help is appreciated. Thank you

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-blorbo · Staff ·

    We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

    If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com

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