Upgrade was paid for

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  latorriafreeman · Member · Aug 28, 2024 at 3:06 pm

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  Hello I paid for the upgrade to my account in March and my account does not show the upgrade. I need to contact support. Please assist.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Aug 28, 2024 at 3:11 pm

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  This usually happens when you created another account for that upgrade. You must use the Transaction ID to restore access to the account owning that paid upgrade as described at https://wordpress.com/support/account-recovery/#account-recovery-help