Upgraded account

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  mawenterprises01 · Member · May 17, 2021 at 1:51 pm

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  Hi, I upgraded to pro account and have been charged but isnt showing in account. I can speak to support because my account is showing as basic. Who can i speak to to check if ive upgraded the right account etc?

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  staartmees · Member · May 17, 2021 at 1:54 pm

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  If you don’t see an upgrade in your account mawenterprise1 which is only 5 days old, the upgrade was made from another account. Perhaps https://wordpress.com/forums/users/mawenterprises/?

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  fstat · Staff · May 18, 2021 at 6:51 am

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  Hi there,

  We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into. You only added your credit card yesterday without making a purchase.

  Please use the following tool to determine if the purchase you’re referring to is associated with WordPress.com or not.

  Why was I charged?