upgrading

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  soulcanduclub · Member · Jan 4, 2018 at 3:42 pm

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  I have just paid twice I think £250 to upgrade to business and it says congratulations but I am not getting a confirmation email and still a free account on my settings.
  Could you advise please and refund me the money if it has gone through twice
  Melissa

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jan 4, 2018 at 3:57 pm

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  Hello there, I’ve gone ahead and tagged this for Staff attention. They’ll be able to help you with this. Thanks for your patience while they get back to you.

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  gemmacevans · Member · Jan 4, 2018 at 4:06 pm

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  Hi Melissa,

  I have just paid twice I think £250 to upgrade to business and it says congratulations but I am not getting a confirmation email and still a free account on my settings.

  Your account shows you tried make two purchases but unfortunately neither went through successfully. As you can see, there are no receipts in your Billing History:

  https://wordpress.com/me/purchases/billing

  Your payments aren’t being blocked from our side — the error I am seeing suggests there is a problem with your payment source so I recommend contacting PayPal for more information.

  I’m here if you have any questions.