Upgrading my site
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I would like to upgrade my account. I need to know the correct one to pick. Please email me at (email visible only to moderators and staff) or call me at 519-425-2083. Nathan Goetz
The blog I need help with is: (visible only to logged in users)
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Hi Nathan!
We do not have phone support, but I’d be more than happy to assist you in this forum thread or via email.
To help you determine what plan is best for you, can you tell me what you are wanting to do with your site?
Let me know and I would love to see if I can point you in the right direction.
Thanks!
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Hello Darnell,
Thank you for the reply, My business has been using your free package from WordPress since January and I am really enjoying the site. The stats part have been really helpful.
We have added twice on our website the option for customers to contact us via our website and enter in their information and an email would come to us at gmail. Once it was set up we tested it and it worked then after a month if just failed to send us an emails and we lost important customer inquires. We waited some time and created a contact us option on our site again and it worked for sometime and then just stopped working again. Again we lost important customer inquires and possible sales. We really like this option for customers to easy contact us via our website.
Is this happening because we are using the free package? How do we ensure this does not happen again? If we upgrade to the Premium package would this stop happening on your website? Plus I need to know if I upgrade to the Premium package does my website address change?
Thank you for all your help.
Nathan
Simplicitysedge.wordpress.com -
Hi there,
How did you know that there were issues with the contact form? What errors were you receiving or heard from users who tried to contact you?
Also, you can check your feedback page as well for those who contacted you if you did not receive their email.
Let me know, thanks!
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