Upload Media
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All of a sudden I am unable to upload media to my site. Whenever I try I get the following error message: ‘Post-processing of the image failed. If this is a photo or a large image, please scale it down to 2500 pixels and upload it again.’ It is not a file size problem as the pictures are very small in size and pixels. I have seen other people have the same issue and none of the solutions seem to work.
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Also, when I try uploading from my phone I get a different error message about an internal server error: “The server encountered an internal error or misconfiguration and was unable to complete your request. 500 Internal Server Error:
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Hi –
I’ll be glad to take a closer look. What’s the site URL? Which post or page are you working on?
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The site is peterlynntravel.com and it’s no particular site but uploading photos to the media library. There is one picture there now that was uploaded from the WordPress website but when I went to our site it wasn’t actually there. Thanks for your help. Lynn
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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