Uploads give an error

• 

  emlies · Member · Aug 15, 2013 at 5:49 pm

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  The pictures in PNG format I wish to upload, give an error saying my file is empty, the png foolows the size requirements, therefor I am not sure what the problem is. Smaller and bigger images give the same error.

  The blog I need help with is: (visible only to logged in users)

• 

  rachelmcr · Member · Aug 16, 2013 at 9:46 am

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  Hi there,

  I’m sorry that you’re having trouble uploading these images.

  First, could you make sure your image is optimized for online use?

  • Troubleshooting Images
  • Image Optimization

  If that doesn’t help, it may be the browser that’s causing the issue. Please try refreshing your browser and clearing your browser’s cache and cookies. You can also try using both the browser uploader and the multi-file uploader to see if one of them works better for you.

  If you continue to have trouble with this issue, please let me know the exact error message you are receiving and I’d be happy to investigate this further!