URGENT!!! Help please!!

  • Unknown's avatar

    We have been using our wordpress site with elementor for almost a decade now however as of last week we have had an urgent error message meaning we can no longer log in to our backend!!! This is preventing us from doing any business and it is devastating!!!!

    Please help!!

    I have attached the error message below

    Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:48 Stack trace: #0 /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(48): ReflectionClass->getMethod(‘get_site_editor…’) #1 /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(129): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreComm in /home/customer/www/theloupescompany.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php on line 48
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • Unknown's avatar

    We can’t help with third party plugins. You must contact Elementor support to solve this problem.

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