URGENT! need to renew. missed deadline. domain, website and email all shut down

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  stinsonrvpark · Member · Apr 4, 2019 at 5:49 pm

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  Please help us! We did not renew in time now our GSuite is down, our business plan is down and our domain is inactive. We are completely shut down. We should be in our grace period but i am not sure. stinsonrvpark.com
  Scared but hopeful! Thank you. here is an alternative email
  (email visible only to moderators and staff).

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Apr 4, 2019 at 6:05 pm

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  This thread has been tagged to ask if a member of staff could assist you with this.

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  stinsonrvpark · Member · Apr 4, 2019 at 6:42 pm

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  Thank you so much.

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  staff-doublebassd · Staff · Apr 4, 2019 at 6:59 pm

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  Hi there,

  You should be able to renew your domain subscriptions when you visit here:

  https://wordpress.com/me/purchases

  You should see a link that prompts you to renew the domain. Let me know if you continue to have trouble with the renewal.

  Thanks,

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  stinsonrvpark · Member · Apr 5, 2019 at 12:04 am

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  when I click the link it takes me to the manage page which I have already tried. I cannot see any of my purchases so there are no prompts to follow. Please
  we need further assistance.

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  stinsonrvpark · Member · Apr 5, 2019 at 12:05 am

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  I tried to attach a screen shot for you but i could not get it to copy and paste.

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  fstat · Staff · Apr 5, 2019 at 7:11 am

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  Hi there,

  Please make sure you’re logged in to the @stinsonrvpark account in order to be able to see your purchases and renew them.

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  stinsonrvpark · Member · Apr 5, 2019 at 3:34 pm

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  You are awesome. I was logged in so i clicked on log out and signed back in. Sure enough, I have everything up now even GSuite. Would you know how to direct me to get the emails from GSuite for the past 5 days?

  You are appreciated!

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  supernovia · Staff · Apr 5, 2019 at 7:52 pm

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  Would you know how to direct me to get the emails from GSuite for the past 5 days?

  If you’re logged into G Suite email, all of your emails should be there. Let us know if you need more help!