Urgent Request: Restore Access to Website and Domain Ownership Verification

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  alinabeghit · Member · Apr 19, 2026 at 9:54 am

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  Dear Etisalat Support Team,

  I hope you are doing well.

  I am writing to request your urgent assistance regarding the website and domain maitai.ae, which is currently hosted under your services.

  The situation is as follows: the previous IT administrator no longer cooperates with the company and has refused to provide any access credentials to the website, domain, or hosting services. This has created a critical risk to the business, including the possibility of unauthorized changes, suspension, or loss of the website and domain.

  Please note that the business owner is included in CC on this email. We are prepared to provide all necessary documentation to verify ownership of the company and the domain, such as:

  • Trade License
  • Official company documents
  • Identification documents (if required)

  We kindly request your immediate support with the following:

  1. Assisting in restoring administrative access to the hosting account and domain
  2. Initiating a secure password reset for all associated access points
  3. Forcing logout of all active sessions to prevent unauthorized control
  4. Advising on the necessary steps to fully secure the website and domain

  Additionally, if the website is managed via WordPress, we would appreciate your guidance on coordinating any required recovery procedures related to the WordPress admin access.

  Due to the urgency and potential risk to the business, we highly appreciate your prompt response and action on this matter.

  Please let us know the required steps and documentation to proceed as soon as possible.

  this is the owner of the company number: Ms. Diana +971 52 106 6386

  please contact her for all the verification steps.

  we need to get the admin logon of the wordpress admin website

  Thank you for your support.

  Best regards,

  The blog I need help with is: (visible only to logged in users)

• 

  staartmees · Member · Apr 19, 2026 at 10:29 am

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  WordPress.com has nothing to do with Etisalat Support Team, nor can we help as that site isn’t running on the wordpress.com platform – https://wordpress.com/site-profiler/http://www.maitai.ae

  You must take a look in the documentation at wordpress.org to solve your problem