URGENT We Are An Agency – All 3 Sites We Manage Have Locked Us Out

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  kloennewilsonzeeb · Member · Nov 29, 2021 at 4:39 pm

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  We are an agency and manage http://kloennewilsonzeeb.com/, https://lindblomgroupe.com/, http://scottlerner.com/ – and when we’re attempting to log in through their personal login admin account page all 3 claim we have the wrong credentials. Since we are the ones who regularly manage the sites we know for a fact that none of the usernames or passwords have been changed. I was able to login for http://kloennewilsonzeeb.com/ using the general WP login page (https://wordpress.com/log-in) but it was kicking me out of the account when I tried to click on any blog posts. For the rest of the accounts it’s saying ‘User does not exist.’ when I attempt to login through the general WP login page. This is a big issue because these accounts are paying us to publish weekly blog posts and for 6 days we have not been able to access their accounts. I’m not sure if it’s related but the same thing is happening when we try to login through godaddy as well. We have cleared all browser cookies and tried several browsers but nothing seems to be working. Is there a way to talk on the phone to get this sorted through? We are not able to seperately login to each account to do this live chat since we don’t have access so our hands are tied…please help!!
  – Shelby & Brittany

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · Nov 29, 2021 at 6:54 pm

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  Hello, I’m sorry to hear that you are having trouble with your websites. However, your sites are not hosted with WordPress.com. They are sites using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

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  kloennewilsonzeeb · Member · Nov 30, 2021 at 12:08 am

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  Okay got it thank you.