URGENT: WooCommerce Shipping suddenly declining valid payment method

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  misiac11 · Member · Aug 5, 2026 at 2:42 pm

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  need assistance from a WooCommerce/http://WordPress.com staff member.

  Today I successfully purchased approximately 10 WooCommerce Shipping labels using the same payment card. After that, every additional label purchase started failing.

  I removed the saved card and added it again, but the card is immediately declined during validation.

  Here is what I have already verified:

  My bank confirmed the card is not being declined.
  PayPal confirmed my account is in good standing and can see the authorization requests.
  PayPal advised the transaction is failing because of a CVV/security code mismatch coming from the WooCommerce/WordPress payment process.
  I tried both my regular browser and Incognito mode.
  I removed and re-added the payment method with the same result.

  Even the Support Assistant stated that it appears to be something on WooCommerce’s end.

  This is preventing me from purchasing shipping labels and shipping customer orders.

  Could a WooCommerce/http://WordPress.com staff member please investigate my account, reset the stored payment method/payment token if necessary, or escalate this to the payments team?

  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  lynnjat7 · Staff · Aug 5, 2026 at 6:26 pm

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  Hi there @misiac11,

  I’ve done an investigation into your account, but as this involves billing issues, we will reply privately via email.

  Please check your email on file (jus***@g***.com) for our incoming response, and WooCommerce support can continue to work with you on this via email.

  I’ll mark this thread as closed.