URGENT****Account hacked ****UNABLE TO LOG IN
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URGENT ASSISTANCE REQUIRED!!!!!!!!!!!!!!!!!!!!!!!
Hi
firstly i would like to say that this has been a terrible customer experience!
i have had to create this account just to message and ask for help. i haven’t been able to find any way of getting support for a daunting matter that is financially impacting me.
now for where i need assistance is my ACTUAL website is http://www.weareclnr.com.au
my account has been hacked and someone has gotten into my emails, I’ve logged on and got support from site ground and solved this.
now i need to get into my word press to change the password.
i’ve tried to reset my password however no emails for resetting have come through which leads me to believe they may have changed the email to their own.
ive tried to follow the recovery process however it says my site is not a WordPress site which is not the case. as i can send a screen shot of the dashboard when i was able to log in a few days ago.
without a way of logging in i cant seem to find light at the end of this tunnel. happy to answer any and all security questions to verify myself.
PLEASE HELP ASAP!
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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We can’t help as your site of domain is in no way connected to the wordpress.com platform – https://wordpress.com/site-profiler/http://www.weareclnr.com.au
As your site uses the open source wordpress.org, you must take a look in the documentation or ask for advice in their forums at https://wordpress.org/
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