URL not working
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Hello there, my name is Hannah. My business partner and I were working on our website through WordPress.com today, hosted through Bluehost. We went to go change the domain name from the temporary address to the actual domain name. When we did this, we got an error message and can no longer log into wordpress.com.
We purchased the domain through google domains and started building with Bluehost and WordPress. We’ve run into a lot of issues since then, but not being able to log into the builder is problematic. From day one, it has shown the temp domain, not the purchased domain name.
We would appreciate any assistance that you would be able to provide.
Thank you in advance,
HannahWP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi,
Can you share the URL of your website?
I’m not seeing any active WordPress.com sites associated with the user account you are posting from. This frequently means that you have a site using the open-source WordPress software from WordPress.org, but hosted elsewhere.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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Ok, I believe it is a .org website, rather than a Worpress.com. Sorry for the confusion, I will go to the .org forums for further assistance.
Thank you for getting back to me,
Hannah -
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