Used plugin to reset my Website, unable to enter into WP-Admin

  • Unknown's avatar
    ancestralbrew · Member ·

    Hi,

    Recently because my site speed was poor, I decided to reset my website using the reset plugin. Upon doing so, I was logged out of wp-admin, and was unable to log back in.

    Every time I enter in my details, I am prompted with:

    ‘The username XXXX is not registered on this site. If you are unsure of your username, try your email address instead.’

    When I try using my email I get the message:

    Unknown email address. Check again or try your username.

    Does anyone know what’s going on?

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-mckluskey · Staff ·

    Hi there!

    It sounds like you might have removed your user from the site. Try asking for help at https://wordpress.org/support/forums/ – folks there has more experience with self-hosted WordPress sites.

    Here, we can only help with sites hosted on our servers. If you’d like to learn more about that, check out this page:

    https://wordpress.com/support/com-vs-org/.

  • The topic ‘Used plugin to reset my Website, unable to enter into WP-Admin’ is closed to new replies.