Used WP Reset plugin and now it says my site does not exist

  • Unknown's avatar
    kvaughn8593 · Member ·

    Hi,
    I wanted to reset my website I have through wordpress called http://www.farmfriendsfood.com, so i used the WP Reset plugin. I created a snapshot first as instructed and clicked reset. I rerouted me to the wordpress login page where I attempted to log back in to my site, but now it claims my username/email does not even exist in the system… please help!
    Kristina Vaughn

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

  • The topic ‘Used WP Reset plugin and now it says my site does not exist’ is closed to new replies.