User does not exist

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  406pix020318 · Member · Mar 2, 2018 at 8:03 pm

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  I was logged out of my account and tried to log back in using “406pix.wordpress.com”. I’m getting the message “User does not exist.” Also tried using my Gmail account with the same result.

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  themagicrobot · Member · Mar 2, 2018 at 8:13 pm

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  Perhaps you should be using the 406pix account rather than this new account you set up ten minutes ago?

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  406pix020318 · Member · Mar 2, 2018 at 8:18 pm

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  For some reason a new account was created when I was posting on the forum. It’s using same account name that my original account was set up as. It’s almost as if my original account has been deleted.

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  themagicrobot · Member · Mar 2, 2018 at 8:22 pm

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  What happens if you use your original username and password here: https://wordpress.com/log-in

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  406pix020318 · Member · Mar 2, 2018 at 8:24 pm

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  Same response: User does not exist. Not even getting the chance to enter a password.

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  themagicrobot · Member · Mar 2, 2018 at 8:26 pm

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  You’ve got to use that link when completely logged out of the account you are currently posting from. If that still doesn’t work then you probably need to clear cache and cookies too.

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  406pix020318 · Member · Mar 2, 2018 at 8:46 pm

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  Cache & cookies cleared, logged out, even restarted laptop: Same thing happens. Oddly enough, I can see my old site and all the entries but can’t log into it to create more. I will rebuild it. Thanks for your help.

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  themagicrobot · Member · Mar 2, 2018 at 9:04 pm

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  Sorry I wasn’t any help but didn’t you originally set up your site with this account rather than the one you continue posting from: https://en.forums.wordpress.com/profile/406pix

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  406pix020318 · Member · Mar 3, 2018 at 4:17 pm

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  I did set my original account up with “406pix.wordpress.com,” but when I go to log in, that’s when the “user doesn’t exist” message comes up. I don’t even get the chance to enter a password.

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  kokkieh · Staff · Mar 5, 2018 at 5:29 am

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  Hi there,

  Please log out and log in using the username, 406pix, NOT 406pix.wordpress.com. 406pix.wordpress.com is your site address, not your username. You cannot use a site address to log in, only a username (406pix) or an email address.

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  406pix · Member · Mar 5, 2018 at 8:16 pm

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  I’m in! THANK YOU SO MUCH.

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  kokkieh · Staff · Mar 6, 2018 at 7:59 am

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  Happy to help :)

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  saltafreetour · Member · Apr 11, 2018 at 5:58 pm

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  Hi there, i have a similar problem. i created a new account, imported a file from my old blog into the new one and i have conected my wordpress account to a hosting. I have instaled on my hosting the app for wordpress to run in it but when I try to log in it says that the user doesnt exist.
  I tried using my email and user name and still not working.

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  kokkieh · Staff · Apr 12, 2018 at 6:44 am

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  @saltafreetour

  Please don’t post into old threads created by other users. It is also impossible to help you without any details about the site/sites you’re speaking of.

  Please create your own support request at https://wordpress.com/help/contact, and include a link to your site so we can take a look.