User log in credentials

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  wisetracksmaori · Member · Feb 7, 2022 at 8:42 pm

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  Hi there, due to computer issues we have lost the log in credentials for our website. Too late, we find that they were not recorded anywhere else but on a single computer. How do we find out what they are?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Feb 7, 2022 at 9:54 pm

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  What is the URL of the site you’re trying to access?

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  wisetracksmaori · Member · Feb 7, 2022 at 9:56 pm

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  http://www.wisetracks.co.nz

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  staff-blorbo · Staff · Feb 7, 2022 at 10:04 pm

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  That is a self-hosted WordPress.org site, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

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  wisetracksmaori · Member · Feb 7, 2022 at 10:26 pm

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  Thank you I have been able to get the right help. I really appreciate your assistance.