User role changed to author but not working

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    nicolee3 · Member ·

    I want to change the role of a contributor to an author so she can upload photos. I did the change, and the new role saved, but she still cannot upload photos. I did a screen share video chat with her, and she does not see the +Add New button in the media gallery. Please help!

    The blog I need help with is: (visible only to logged in users)

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