username and password help

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  kristigraystamping · Member · Jul 24, 2018 at 10:12 pm

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  I am changing my hosting company. I just gave the new hosting company my info .My word press user name and passwords are not working. I have tried to log in myself and I can’t get in either. Any help would be appreciated. Kristi

  The blog I need help with is: (visible only to logged in users)

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  vishalmukadam · Member · Jul 24, 2018 at 11:49 pm

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  Hi there,

  The website which you’ve mentioned stampingwithkristi.com is a self-hosted WordPress site it means it uses software available at WordPress.org and hosted by Hostgator, rather than WordPress.com

  To learn the difference between WordPress.com vs WordPress.org please visit:

  WordPress.com vs. WordPress.org

  This forum is dedicated to sites build on WordPress.com, the right Forum to seek help for your self-hosted site is WordPress.org Forum:
  https://wordpress.org/support

  Thanks!

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  thesacredpath · Member · Jul 25, 2018 at 2:41 am

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  Hi, I see a login and pw reset for your account. Did you get this resolved?

  The site that you referenced is not hosted here at WordPress.com, but at Hostgator. If you are having problems logging directly into that site at http://www.stampingwithkristi.com/wp-login.php then I would suggest contacting your web host to see if they can help you with that.