Verofy Payment Gateway Issue
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Hi, I am using Verofy Payment Gateway for my ecommerce store, it is a new site and most of my business is from Social Media. Since last November I have noticed that 11 orders have been cancelled. In the wordpress dashboard when I go and check the status of orders under ‘Woocommerce > Orders’, 4 orders we placed from November 2021 to January 2022 but all 4 are ‘Cancelled’. From January 2022 to till date 7 more orders were place, all cancelled but their status was ‘Payment Pending’.
At first I thought it must be clients leaving the carts at checkout but all these clients have contacted me on my social media as well and complaint that we placed orders on website but werent able to process it successfully as at the end of transaction we received a message from Gateway that ‘The authorisation request has been declined Please try again’.
I placed order myself as well to test the gateway but got the same result.
Tried talking to the Gateway support but they say it is issue is from WordPress end.
WP.com: Unknown
Jetpack: Yes
Correct account: Unknown -
Hi, it sounds like your site may not be hosted here:
https://wordpress.com/support/com-vs-org/#overview-of-options
But we can try to point you in the right direction for help.
I searched for the error “The authorisation request has been declined” and here’s what WorldPay says (you’ll need to read that section of the page)
http://support.worldpay.com/support/kb/bg/businessmanager/wh0011.htmThis currently says it means the card was declined, and reasons weren’t given. I think you were right to test a card and contact the processor for ideas. You might also try using a different plugin with WorldPay to see if that helps.
Then if you need more help, you might try posting what you know in the forums at https://wordpress.org/support/forums/ instead, or at https://wordpress.org/support/plugin/woocommerce if you’re using WooCommerce with your site.
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