Viewing and Editing Pages that are only for non subscribers

  • Unknown's avatar
    monijef1 · Member ·

    I would like to see if the fields on my Subscriber Form were created correctly because users can successfully subscribe but some of the new fields that were added do not return information in active campaign.
    However, the 1st issue is when I log in to the development page as an admin or the live site to view or edit the page because I am already a ‘subscribed ‘ user I can not see the subscriber form.

    Even if I create a new user they are added as a subscriber, I was not the one who added the fields so I don’t really know how they did that either. I also tried to make the page visible by anyone for a short while and toggle it back but im not able to see the exact page I need to reset it.

    This is the page I would like to view and edit in /wp-admin but I can not https://www.uscybersecurity.net/subscribe/

    Any suggestions?

    The site I need help with is http://www.uscybersecurity.net/. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    And, you can find support for the plugin that created this particular form at https://elementor.com/support/

  • Unknown's avatar
    monijef1 · Member ·

    oh I see , that makes sense. Thank you for the resources!

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