want cancel the automatic renewal

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  shaojieyang · Member · May 2, 2021 at 9:12 am

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  Hi, I can not find a place where I can cancel the automatic renewal. Can you help me cancel the automatic renewal? Thank you very much!

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  staff-totoro · Staff · May 3, 2021 at 3:41 am

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  Hi there,

  I do not see any upgrades under your @shaojieyang WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.