Want to reactivate expired wordpress website

  • Unknown's avatar
    davematthews6 · Member ·

    Hello. I am a part of a fishing club and we had the site traditionalsurfcasters.com. I am new to the club and it seems the site has expired as it doesn’t load correctly. My question is can this site just be reactivated like it was before assuming we pay for it?

    Site: (email visible only to moderators and staff).
    WP.com: Yes
    Correct account: Yes

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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