Want to remove teh ads from my website

• 

  sundancercharters · Member · Apr 3, 2019 at 2:03 pm

  • Copy link
  • Add topic to favorites

  https://captmarkschmidt.com – I thought we had a paid plan. Can you confirm what plan I am on?

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Apr 3, 2019 at 3:01 pm

  • Copy link

  Howdy –

  Thanks for getting in touch. The account that you’re using here, sundancercharters, is a free account. So, there aren’t any upgrades or plans associated with it.

  Now, there’s another user account connected to your site that does have a domain mapping upgrade.

  This is all visible from https://wordpress.com/me/account/

• 

  sundancercharters · Member · Apr 10, 2019 at 4:14 pm

  • Copy link

  Hi, thanks for getting back to me! :-)
  One more question. I want to make a backup of my wordpress.com site so that I can convert it to a wordpress.org site. However, when I go to “Tools” menu, there is no ‘Export’ option. Is this due to the limitations of my account and if so, which account do I need in order to have this migration capability?

• 

  staff-zinnia · Staff · Apr 10, 2019 at 5:40 pm

  • Copy link

  That’s correct. Your user account is only listed as an Editor role on the site. Are you able to contact the person that set this up for you? Ask if they will transfer the site over to your account. We can help them with that process.