We have lost email and password to an old account and cannot delete the old website.
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Pretty much the subject says it. Our company has an old website here that really needs to go. However, no one knows the credentials anymore, not even the email which was used. What should we do in order to remove that website?
PS. We can’t leave the website public.
PS2. The website hasn’t got any activity since registration in 2012.The blog I need help with is: (visible only to logged in users)
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Hi there,
What I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access.
Let me know if that works. If it doesn’t, we can explore other options.
Thanks!
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Hi,
Thanks for the suggestion, but as I said, we don’t know which email is associated with that website. There are isn’t a contact form as well. Only 4 blog posts from 2012…
Also, we have 60+ email accounts, so looking/testing with each one is a no go.
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Hi there,
If you aren’t able to provide an email from the email address with which the blog was registered, a PayPal transaction ID, or the original activation link, I’m afraid we won’t be able to help you recover the account.
We have a strict policy in place to protect our users from third parties who might try to use our support system to gain access to other users’ accounts.
However, if there’s personal information on your blog, I would be happy to set it to private for you so search engines and users can’t access it – just let me know.
Let me know if you have any other questions
Thanks,
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