We have lost our website

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  pixmole · Member · May 18, 2021 at 4:34 pm

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  Hi

  We seem to have lost our website:

  http://www.pixplay.co.za

  When you try and access the website it says: There has been a critical error on this website.

  Learn more about troubleshooting WordPress.

  Please advise if it’s linked to any other profile/account and if we need to make a payment and how we can do that.

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  staff-blorbo · Staff · May 18, 2021 at 5:00 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  pixmole · Member · May 20, 2021 at 2:10 pm

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  Thank you very much for the help