we have paid our fees, when will our site be up again?

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  turn3autosport · Member · Dec 8, 2016 at 5:53 am

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  we have paid our fees, when will our site be up again?

  The blog I need help with is: (visible only to logged in users)

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  turn3autosport · Member · Dec 9, 2016 at 1:53 am

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  Let me try again, we have tried to pay, through paypal and through CC. WordPress says that someone else registered the site and wordpress won’t accept my payment.

  I own my company and the domain, this is my site. Why will you not accept my payment.

  The fact that I can’t speak to someone at WordPress is ridiculous. Using a forum to try to get help from the host company is BS.

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  staff-ozmodiar · Staff · Dec 9, 2016 at 2:13 am

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  The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.

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  staff-ozmodiar · Staff · Dec 9, 2016 at 2:16 am

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  The fact that I can’t speak to someone at WordPress is ridiculous. Using a forum to try to get help from the host company is BS.

  All WordPress.com users who own upgrades have access to livechat and email support through this URL:

  https://wordpress.com/help/contact

  However, you have to be logged into the WordPress.com user account that owns that upgrade.

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  turn3autosport · Member · Dec 9, 2016 at 2:17 am

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  The business has changed ownership, so that is not likely. Please provide an alternative solution. We can provide you with the contact info that matches our contact info with the company that we renew our domain with (dotster).

  This should not be that difficult.

  Why can I not speak to a WordPress representative to resolve this?

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  turn3autosport · Member · Dec 9, 2016 at 2:19 am

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  Ok, I did not want an “upgrade” I simply wanted to renew what I had previously before my site went down, without any notification from WordPress. When I went to renew, my only choices were to “UPGRADE”.

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  turn3autosport · Member · Dec 9, 2016 at 3:09 am

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  Hello??

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  staff-ozmodiar · Staff · Dec 10, 2016 at 12:26 am

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  What is the URL of the domain in question?

  Why can I not speak to a WordPress representative to resolve this?

  You are speaking to one.