We lost the website because we didnt manage to pay in time

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  devtechwomen · Member · Jan 24, 2022 at 10:40 am

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  Hello, can you please help us regarding the situation that appeared:

  We had a business subscription paid for one year till December 2021 and our site was built there. In December we got an email to pay for next year’s subscription. Unfortunately, that time we lost our Gmail credentials and didn’t get the mail in time also didn’t pay the subscription. Now that we managed to log in and read the emails – we saw that our site is lost. Do we have any chance to return our website if we pay the subscription now? Maybe you have a solution for such cases.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jan 24, 2022 at 1:11 pm

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  Hi there,

  Your site is still accessible at https://techwomen84003956.wordpress.com/

  If you purchase any of our plans, you’ll be able to connect your domain techwomen.md again.

  Please note that if you want to use plugins and third-party themes, then you’ll need to upgrade to the Business plan.

  If you have any other questions, just let me know and I’ll be happy to help.

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  devtechwomen · Member · Jan 25, 2022 at 10:40 am

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  Hello, thank you for the reply. If we purchase again business plan, the last update on the site will be available? The version that you sent us looks like the one from 2019, not the last backup from 2021.

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  fstat · Staff · Jan 25, 2022 at 12:41 pm

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  Hi there,

  I see that your site’s latest automatic backup was taken on January 10, 2022:

  https://wordpress.com/activity-log/

  This means that once you upgrade to the Business plan you’ll be able to restore the site to how it looked on that date. You can find instructions on to perform a restore here:

  https://wordpress.com/support/restore/#restoring-from-a-backup

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  devtechwomen · Member · Jan 26, 2022 at 2:29 pm

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  Hello. Yesterday we paid plan for techwomen.md and were expecting automatically daily backup, but till today we got no backup for our website and hosting configuration’s stuck in “Please wait while we activate the hosting features.” for hours. Is there a way to download today or yesterday backup or to get FTP account access? Thanks.

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  staff-mckluskey · Staff · Jan 26, 2022 at 3:15 pm

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  You shouldn’t have any issues restoring the last backup, as explained here: https://wordpress.com/support/restore/#restoring-from-a-backup.
  If you’re still seeing an error while trying to do that, please reach out to our support team via live chat from https://wordpress.com/help/contact. They’ll have a look and help you out.