We need help fast

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  ulitmatepillowfighter · Member · Feb 8, 2022 at 4:18 pm

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  Mile High Workshop bought infinitemoon pillow company. We can log onto the word press account and, by proxy, access the woocommerce section. However, we can’t seem to access woocommerce directly. And we are getting notifications about a payment due. We can provide all the documentation proving we own the company. Please help us out.

  WP.com: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · Feb 8, 2022 at 6:29 pm

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  Hi there,

  Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

  If you’re using the free version of WooCommerce you can post in their community forum, here:

  https://wordpress.org/support/plugin/woocommerce/

  Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/