We need our website administration log in
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Our website designer told us they send administration log in through system generated email, however, we never received this kind of email. They told me it must be an issue at Word Process. How can we get our administration log in for our company website? Thanks.
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Hi there,
What is the URL of your site so we can take a closer look?
I do not see any sites hosted here on WordPress.com when I check under your account. https://wordpress.com/sites/
Is your site hosted with another provider in this case?
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https://mabplexinc.com/wp-login.php?redirect_to=https%3A%2F%2Fmabplexinc.com%2Fwp-admin%2F&reauth=1
We don’t know if there is another provider? We never have our administration log in. Our website designer’s name is https://sunvalleycommunication.com/ -
Hi there,
The site mabplexinc.com appears to be a self-hosted WordPress (also called “.org”) site hosted on GoDaddy Web Hosting, and not a site hosted on our WordPress.com service.
You can confirm here: https://gwhois.org/mabplexinc.com+dns
To clarify, we are not the only providers of WordPress sites, and GoDaddy also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Specifically, we use a custom (highly secure) login system here on WordPress.com that is totally different from the login system you find on self-hosted WordPress sites. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.
You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/
You may also wish to contact your host’s support team for more assistance.
Hope that points you in the right direction!
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If we request to transfer our domain away from our current registrar to WordPress, could we get our log-in for our website? How much it is cost for us? $18/year? I think our website designer held hostage of our website. Thanks.
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No, you’ll still need access to the original site to move its content over here: https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
And, they have some options specifically for regaining access at https://wordpress.org/support/article/resetting-your-password/
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I don’t have administration log in, How could I move our company website content over? Our website designer hold our website as hostage for another year of contract with them. I would like get administration log in for our website. Thanks.
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Sadly you will need to work out how to regain access with your current designer. We are not able to help in this case, but once you have admin access to the site you will be able to create an export file and move your contents.
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